eSIM setup guide. iOS and Android

How do I set up an eSIM on iOS devices?
Setting up an eSIM involves two steps: installation and activation. You can install the eSIM in your compatible device whenever possible. However, to activate your chosen eSIM package, make sure you are in an area covered by your eSIM.

We recommend installing the eSIM before embarking on a new adventure and activating the service upon arrival in the destination country.

Facility
Method 1. Use a direct eSIM installation link
If your devices have iOS 17.4 or higher, use the direct eSIM installation link provided in the email you received.

Direct eSIM installation link. The eSIM profile will be automatically installed on your device.

Method 2. Use a QR code
Settings > Mobile data > Add mobile data plan, place the QR code in the frame, scan it and select OK.

* The eSIM QR code is unique and can only be installed once. If you have lost, changed devices, or accidentally removed the eSIM, you will need to purchase a new one. We will help you transfer any unused data to your new line.

Method 3. Use an activation code
If your device cannot scan the eSIM QR code, you can add your account manually using the activation code (LPA) provided.

Settings > Cell Phone > Add Cell Phone Plan > Select "Enter details manually" (located below the scanner) > Enter the following information:

- SM DP + Address: XXX

- Activation code: YYY

Activation
Once the eSIM is added to your device, follow the instructions below to activate the plan in your iOS device settings and start using data immediately.

1. Activate your eSIM in the cellular data menu.

2. If you want to use both lines, enable "Allow cellular data switching" in the cellular data menu. If you only want to use the Evasim eSIM, disable it to avoid charges on your other line.

3. Activate data roaming (deactivate your main line to avoid roaming charges from your operator when you are abroad).

*You will not be charged any additional fees with data roaming activated.

Change your eSIM line label
On your phone, label the eSIM as "Evasim _country name". This will help clearly identify the eSIM on your device.

To change the label of an eSIM on an iOS device, go to Settings > Cellular (or Mobile Data) > select the eSIM you want to edit > tap "Cellular Plan Label" and enter a custom label.

Can I use iMessage with my eSIM?
Yes, you can use iMessage with our Evasim eSIM.
Please note that if you cannot access iMessage, you may need to reset it after installing your eSIM. You can do this by following these steps:
1. Go to Settings on your device.
2. Go to Messages.
3. Turn off iMessage.
4. Reactivate iMessage.
5. Press Send and Receive.
6. Make sure your email address or eSIM is selected. This way, you can send and receive iMessages using only a data connection.

How do I set up an eSIM on Android devices?
Setting up an eSIM involves two key steps: installation and activation. You can install the eSIM in your compatible device whenever you want. However, activation requires being within the coverage area of ​​your chosen eSIM plan.

For the best experience, we recommend installing the eSIM before traveling and activating it upon arrival at your destination.

There are two ways to add an eSIM to your device (note that these steps may vary depending on the device):


Option 1: Scanning the eSIM QR code
Install the eSIM by scanning the QR code.

Scan your QR code and add the confirmation code if requested.
To activate the eSIM, follow these steps:
Activate the eSIM in Mobile Network.
Enable mobile data.
Enable data roaming (deactivate your main line to avoid roaming charges from your operator abroad).

Option 2: Add the eSIM manually
If you are having trouble scanning the QR code or cannot scan it, you can enter the eSIM information manually.

Follow these steps to install the eSIM:

Log in to your account to find your QR code.
Go to your device settings.
Pulse Network and Internet.
Tap the Add icon next to Mobile Network.
Press Next when asked "Don't have a SIM card?".
Press Enter code manually. You will be prompted to enter your SM-DP+ address in the following format: LPA:1$SMDP+ADDRESS$ACTIVATIONCODE
To activate the eSIM, follow these steps:

Activate your eSIM on Mobile Network.
Enable Mobile Data.
Enable Data Roaming (deactivate your main line to avoid roaming charges from your carrier abroad).

The eSIM QR code is unique and can only be installed once. If you've lost or changed your device, or if you've accidentally removed the eSIM, you'll need to purchase a new one. We'll help you transfer any unused data to your new line. You can contact us via chat or email. Get in touch, and we'll help you if you have any issues.

Change your eSIM label
On your device, name it "bundle_name". This will clearly identify it, improving the efficiency of our support service.

To change the label of an eSIM on an Android device, go to Settings > Connections > SIM card manager, select the eSIM whose name you want to change, and edit the label in the corresponding field.